It is possible that you have not activated the PrivacyKeeper yet. As you have already purchased a license for PrivacyKeeper, please launch the PrivacyKeeper program then click on 'Register Now' from the bottom right corner of the product to launch the activation window to input a license key. This license key can be located in the Order Confirmation Email sent to you after your purchase.
Highlight the PrivacyKeeper license key (XXXXX-XXXXX-XXXXX-XXXXX) and press Ctrl+C (to Copy). (2) Return to the PrivacyKeeper program, and press Ctrl + V to paste the license key.