Where is my Order Confirmation email?

An Order Confirmation email is sent to the address you supplied, within a couple of minutes of completing a purchase. The email is sent to the address you supplied.  

This e-mail includes any necessary serial numbers for the products you purchased, together with download links and payment receipts.

If you do not receive this e-mail after a reasonable period of time, please try to:

1.) Check your spam folder. If you find the Uniblue e-mail in your spam folder, mark as 'Not Spam'. We suggest that you select 'Never mark emails from Uniblue as Spam' if this option is available. This would ensure that you receive important future product notifications straight to your inbox.

2.)  If you own more than one e-mail account, make sure you are checking the same email address you had entered in the order process.

3.) You can also retrieve the information in the Order Confirmation e-mail by visiting the My orders section and requesting your history.


If your question has not been answered, please contact us with your query.
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